I. Introduction Customer service has undergone a radical transformation in the wake of digital transformation and the pandemic. While high-quality […]
I. Introduction Customer service has undergone a radical transformation in the wake of digital transformation and the pandemic. While high-quality […]
In this episode, Rick Figueiredo engages Bill Haber, co-founder of TEKRiSQ, in an exploration of the ever-changing cybersecurity landscape. Bill draws upon his extensive background in technology to shed light on the challenges and opportunities in cybersecurity. Discover the crucial steps businesses can take to safeguard themselves from cyber threats, the impact of emerging technologies like AI and IoT, and the vital role of human interaction and education in the realm of cybersecurity.
Customers want fast, personalized, and convenient engagement with businesses. Your online customers expect an instant response to their questions and […]
Customer experience is a cornerstone of any business. In today’s digital landscape, industries are constantly on the lookout for new […]
Join Rick Figueiredo and Civicom's Charles Johnson in this episode as they dissect the concept of digital transformation. Learn how established companies can fall behind the curve, just as Kodak did with the digital camera. They explore the delicate balance between technological progress and preserving the human element in our increasingly digital world.
Live chat support is essential when building a website that converts clicks into paying customers. However, having this feature on […]
Rick and I agree on many things and share similar worries about human and tech interfacing way into the future. We dissect Page alive, leadership, AI, small business, his podcast and touch on religion. A spirited conversation for sure. Enjoy!
Where screens and keyboards often separate businesses and customers in an online retail environment, there's been a growing need to […]
In the e-commerce industry, meeting modern consumer expectations is no easy feat. Traditional customer service methods such as phone calls […]